Refund Policy

1. 24-Hour Delivery Guarantee

If we cannot deliver your subscription credentials within 24 hours of payment confirmation, you are entitled to a full refund. No questions asked.

2. Delivery Issues

If the credentials delivered do not work as intended, contact us immediately on WhatsApp. We will investigate and either resolve the issue or issue a full refund within 48 hours.

3. Successful Deliveries

For subscriptions that have been successfully delivered and are working correctly, refunds are handled on a case-by-case basis. Please contact our support team to discuss your situation. While we aim to be fair, we generally do not offer refunds for change of mind after successful delivery.

4. Partial Refunds

In some cases, at our discretion, we may offer partial refunds for subscriptions that were partially delivered or where the delivery was delayed but ultimately successful. This is determined on a case-by-case basis.

5. How to Request a Refund

To request a refund:

1. Message us on WhatsApp with your order number
2. Explain the issue (undelivered, not working, etc.)
3. Our team will review and respond within 24 hours

6. Refund Processing

Approved refunds are processed within 3-5 business days. Refunds are issued to the original payment method used during checkout (bank transfer, USSD, or other).

7. X Premium & Pre-Existing Account Issues

X Premium subscriptions are delivered via X's official gifting system. While we guarantee successful delivery and working credentials, SubVault is not responsible for enforcement actions taken by X Corp against an account, including suspension, restriction, or review, if the account was already flagged or in violation of X's rules before the Premium subscription was applied.

This includes but is not limited to:

• Accounts previously flagged for spam, platform manipulation, or impersonation
• Accounts with a history of abusive, hateful, or harassing behavior
• Accounts using bots, automation, or engagement services in violation of X rules
• Accounts that are compromised, stolen, or suspected of being hacked

If your account was already flagged before ordering, please review our safety guidelines on our X Premium Safety Guide page before placing an order. Delivery and functionality refunds (sections 1–2) still apply regardless of account status.

8. Exceptions

Refunds may be denied if:

• The subscription was successfully delivered and is working correctly
• The issue was caused by the customer (e.g., incorrect username provided)
• The request is made more than 14 days after delivery
• The subscription has been used or accessed after delivery

9. Contact

For refund requests or questions about this policy, contact us on WhatsApp.